Terms of Services

Please note that all estimates and quotes provided are based on our understanding of your requirements and the given time-frame. Any changes to the functionality, including micro-improvements, may result in additional costs. To ensure clarity, we strongly recommend discussing your requirements in meeting.

By accepting the proposal, you agree to the terms and conditions of Techvizo. Acceptance can be given verbally, via email, payment of initiation fees, or by signing a quote.

Clients are responsible for ensuring that all requirements are included in the quotes/proposals/estimates and that we fully understand their needs. It is essential to provide clear guidelines and specific details. If such information is not provided, we will proceed based on our understanding and quote accordingly. Any discrepancies that arise later may result in additional costs. Therefore, it is crucial to clarify all aspects of your website development and ensure that the quote accurately reflects your requirements.

If any specific tasks involve complexity, please inform us in advance so that we can include them in the proposal for costing purposes. We rely on our clients to disclose the full picture during the quotation process. Any discrepancies due to unclear requirements will not be the responsibility of Techvizo.

Each task, including Project Management and Digital Strategist/Business Analyst work, is allocated limited man-hours. Minor changes may be accommodated within these hours, subject to analysis on a case-by-case basis.

We will make every effort to complete the project/changes within the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.

Delays on the client’s end may impact the project and proposed timeframes, potentially resulting in additional costs.

Reporting any bugs (programming errors) during or immediately after development does not incur additional charges.

Any rework on completed tasks or changes in the design after approval will result in additional charges.

Modifications requested during development or after Go-Live approval will incur additional charges. Any additional work beyond the original estimates will be billed separately. Techvizo will not be liable for any delays caused by changes in the project brief.

Clients are required to provide website/application content and related materials within the first two weeks of starting the project. Delays beyond this timeframe may impact the project schedule and result in additional charges if deemed unreasonable.

Our websites/applications are primarily tested on PCs using recent versions of browsers such as IE, Firefox, Chrome, and Safari. If you require testing on other browsers, please inform us in advance.

Responsive/multi-device compatible web pages are tested on Android Phones, iPhone and iPads. If you require testing on other devices, please discuss it in advance.

If your website/application is not hosted on Techvizo server, any additional man-hours required due to server or network-related issues are not covered in our quotes and may be charged separately.

Please note that stalling the project for over three calendar months will incur $100/week administration costs. It may also increase the previously approved estimates. If you need to put the project on hold, please notify us in writing in advance. To avoid additional charges, your account must be up to date based on the work done. Further details can be discussed if such a situation arises.

The software codes developed by Techvizo (excluding open-source software) are copyrighted and can be handed over at an additional cost for use after settling all previous invoices. The codes can only be used for further development for the specified client or subsequent owners of that legal entity and should not be used for re-selling or duplication purposes.

Techvizo build custom CMS, Theme and plugin is a proprietary Techvizo, and all codes written for any client are owned by Techvizo unless arrangements are made prior to the project’s start. A license to use custom-built software is granted to the client while paying for hosting. Techvizo build custom CMS, Theme and plugin cannot be transferred.

These terms and conditions (“Agreement”) govern the provision of website maintenance, SEO implementation, and backup services (“Services”) between  Techvizo (“Service Provider”) and the client (“Client”). By engaging in the Services, the Client agrees to be bound by the terms and conditions outlined below.

1. Service Scope

1.1 The Service Provider agrees to provide website maintenance services as agreed upon, including but not limited to website updates, bug fixes, content management, and technical support.

1.2 The Service Provider agrees to provide SEO implementation services to improve the website’s search engine visibility and performance (if included in package purchased)

1.3 The Service Provider will perform regular website backups for websites hosted with the Service Provider. For websites hosted elsewhere, the Service Provider will provide onsite backups within the server but will not be responsible for offsite backups.

1.4 Malware protection is not included in the Services and is the sole responsibility of the Client.

2. Service Fees

2.1 The Client shall pay the Service Provider the agreed-upon fees for the Services.

2.2 Payment terms, including frequency and method of payment, shall be as agreed upon by both parties.

3. Client Responsibilities

3.1 The Client shall provide the necessary access credentials and materials required for the Service Provider to perform the Services.

3.2 The Client shall cooperate with the Service Provider and provide timely feedback and information required for the successful execution of the Services.

3.3 The Client is solely responsible for the accuracy, legality, and appropriateness of the content and materials provided to the Service Provider.

3.4 The Client acknowledges and agrees that regular backups of the website’s content and data are essential for data protection. While the Service Provider will perform regular backups for websites hosted with them, the Client is responsible for retaining copies of their website’s content and data for websites hosted elsewhere.

4. Service Provider Obligations

4.1 The Service Provider shall perform the Services in a professional manner, using reasonable care and skill.

4.2 The Service Provider shall make commercially reasonable efforts to meet agreed-upon timelines, but does not guarantee specific results or outcomes.

4.3 The Service Provider shall maintain the confidentiality of the Client’s proprietary information and shall not disclose it to third parties without the Client’s consent.

4.4 The Service Provider shall not be responsible for any issues, including but not limited to malware infections, vulnerabilities, or conflicts arising from third-party plugins, themes, content management systems (CMS), or any other components used in websites developed by third parties.

4.5 If the Client encounters any issues related to third-party plugins, themes, CMS, malware, or vulnerabilities, the Service Provider will make reasonable efforts to assist in resolving the issue under the Service, subject to additional fees as agreed upon by both parties.

4.6 The Client acknowledges that the Service Provider’s assistance in resolving issues related to third-party plugins, themes, CMS, malware, or vulnerabilities is not guaranteed, and the ultimate responsibility for managing and addressing such issues lies with the Client.

5. Intellectual Property

5.1 All intellectual property rights related to the Client’s website, including but not limited to text, images, logos, and trademarks, shall remain the property of the Client.

5.2 The Service Provider may use the Client’s

6. Limitation of Liability

6.1 The Service Provider shall not be liable for any damages, whether direct, indirect, incidental, or consequential, arising from the provision of the Services.

6.2 The Client agrees to indemnify and hold the Service Provider harmless against any claims or liabilities arising from the Client’s use of the Services or the Client’s website.

7. Termination

7.1 Either party may terminate this Agreement by providing written notice to the other party.

7.2 In the event of termination, the Client shall pay for any Services rendered up to the termination date.

8. Governing Law and Jurisdiction

8.1 This Agreement shall be governed by and interpreted in accordance with the laws of Mumbai -India.

Hosting is an annual charge which must be paid in advance for the whole year, except if the client is under one of our Maintenance packages.

It is the client’s responsibility to renew the hosting in time, i.e., before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups, etc. All unpaid hostings are disabled or deleted from the server.

All renewals must be paid by seven working days prior to the expiry date. Techvizo will not be responsible for issues relating to delayed payment.

Hosting is available on shared and non-shared servers hosted via third-party providers. Techvizo ensures to the best of our ability that our systems and servers are protected from hackers, viruses, intruders, and other online and offline problems. However, we will not be held liable for any disruption of services if such a situation arises.

The client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the server, other client accounts hosted, or the external systems of visitors viewing the hosted content.

In case of a malware attack, Techvizo reserves the right to delete files on the hosting service without giving any prior notice.

Cancellation/Termination:
Hosting cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be cancelled and must be paid for the full year.

If the hosting is not paid and renewed before the expiry date, we reserve the right to disable the hosting and all associated services, including emails and DNS records. Additional charges will be applicable to re-enable the hosting. Techvizo will not be responsible for any loss of data, files, emails, backups, restoration costs, etc.

If a hosting has been cancelled/disabled, then all files, emails, databases, and backups will be deleted from the server without any notification to the client.

Once all invoices are paid, it is the client’s responsibility to request for the files subject to the below:

Techvizo Custom CMS is a proprietary CMS of Techvizo. Techvizo owns copyrights of all codes written for any client unless arrangements are made prior to the start of the project. Techvizo warrants a license to use any custom-built software for the client, for their use only. This license is granted while paying for the hosting. Techvizo custom CMS cannot be transferred to any external host, and this includes any access to the software codes. FTP and Control panel access is not provided if the website is using Techvizo  Custom CMS.

Techvizo Custom CMS is a proprietary CMS of Techvizo and cannot be transferred to any external host.

Emails:
All emails are to be downloaded on the client’s computer periodically. Email boxes must be kept within their quota limits. Periodical maintenance may be carried out on the email box, and emails older than 6 months are deleted.

Clients must not use the email hosting for inappropriate content and other undesired emails that can result in spamming or infecting the server. Under such circumstances, immediate action will be taken, and the required files and data will be deleted without any prior notice.

Techvizo offers packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.

Hosting is available on shared and non-shared servers hosted via third-party providers. Techvizo ensures to the best of our ability that our systems and servers are protected from hackers, viruses, intruders, and other online and offline